Last updated: October 28, 2026

This Return and Refund Policy applies to orders placed through  https://muronexa.com

Return Window

You may request a return within 30 days after your order is delivered.

To begin a return, contact us at CS@muronexa.com with your name, order number, the item you want to return, and the reason for your request. Please wait for return instructions before mailing any item back.

Return Eligibility

To be eligible for a return, an item must be unused, unworn, in its original condition, and returned with its original packaging, tags, and included accessories. Proof of purchase is required.

Items that are used, damaged after delivery, or missing their original components may not be eligible for a refund, except where the item is defective or was sent incorrectly, or where applicable law requires otherwise.

Return Method and Shipping Costs

Returns must be sent by mail using the return instructions we provide after approving your request.

For a return due to a change of mind or ordering the wrong item, the customer is responsible for return shipping costs.

If an item arrives damaged, defective, incomplete, or incorrect, contact us at CS@muronexa.com. We will review the issue and provide return instructions. Where appropriate, Hillbilly Handbags will provide a return shipping label or reimburse reasonable return shipping costs.

We do not charge a restocking fee.

Refunds

After we receive and inspect the returned item, we will notify you whether your refund is approved.

Approved refunds will be issued to the original payment method within 5 business days after inspection. Your bank or payment provider may take additional time to post the refund.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incomplete, or incorrect, contact us as soon as possible at CS@muronexa.com. Include your order number and clear photographs of the item and packaging, if available.

Order Cancellations

If you need to cancel an order, contact us as soon as possible. We can’t guarantee cancellation after processing or shipment has begun. If the order has already shipped, you can request a return under this policy.