This policy covers orders placed at https://muronexa.com.
SHIPPING DESTINATIONS
We deliver to supported US addresses only. International shipping is unavailable.
Unsupported orders may be canceled and refunded to the original payment method.
SHIPPING COSTS
Standard delivery is free without a spending minimum.
Other delivery charges appear before checkout submission. No undisclosed mandatory shipping, handling, or service fees follow purchase.
PROCESSING AND DELIVERY
After payment authorization:
Processing: 1–3 business days.
Transit: 3–7 business days.
Estimated total: 4–10 business days.
Business days exclude weekends and US public holidays.
Order cutoff: 6:00 PM Pacific Time. Later orders enter processing the next business day.
Estimates are not guarantees. Holidays, peak demand, carrier disruptions, weather, inaccurate addresses, and uncontrollable circumstances can cause delays.
CONFIRMATION AND TRACKING
Email confirmation follows checkout. Tracking details are emailed when available; carrier updates may lag.
ADDRESS CORRECTIONS
Supply an accurate, complete address. Request corrections promptly. We try to accommodate changes but cannot guarantee them after processing or dispatch starts.
SHIPMENT PROBLEMS
Email us about significant delays, loss, damage, missing items, or incorrect goods. Include your order number and relevant product/package photographs.
We investigate with carriers or fulfillment providers to arrange a resolution.
CONTACT INFORMATION
Muronexa
Contact address:
3938 Hermansau Dr #8
Saginaw, MI 48603
United States
Email: CS@muronexa.com
Customer service:
Monday–Friday, 9:00 AM–5:00 PM Eastern Time.
Closed weekends and US public holidays.
Usual response time: within one business day.